AMD Coordinator Objective

To provide efficient administrative support for the Auto Material Damage Department while providing an excellent customer experience.

AMD Coordinator Responsibilities

Perform review of Auto Material Damage claims and triage to the appropriate area for handling to provide an excellent customer experience and reduce cycle times.

Perform load balancing analysis of claims for field assignment by monitoring Outlook calendars and Guidewire Claim Center.

Initiate telephone contact with Farm Bureau field staff and independent appraisal firms to facilitate the assignment of claims.

Maintain cost-consciousness in the assignment of claim to minimize independent adjusting expense.

AMD Coordinator Qualifications

Required

High school diploma or equivalent required.

Keyboarding skills of 40 wpm with accuracy required.

Knowledge of computers and various software required.

Knowledge of claims activities and terminology required.

Preferred

Associate’s or bachelor’s degree preferred.

Two years of experience in a claim, auto repair, or professional office environment preferred.

Note: This is a Hybrid position working both remotely and from the Farm Bureau Home Office located in Lansing, Michigan.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.