Commercial and Farm Property Claims Representative Objective

To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated, and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants, and the company.

Commercial and Farm Property Claims Representative Responsibilities

Investigate, evaluate, and control property and casualty claims under general supervision.

Maintain moderate knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages.

Maintain moderate knowledge of farm machinery, livestock and home furnishings.

Learn to explain moderate loss settlement figures and claim procedures to customers.

Learn to explain moderate policy language, coverage and exclusions.

Maintain a moderate understanding of subrogation and salvage processes.

Adjust reserves to accurately reflect known exposures according to current information available. Revise reserves based on developments in the course of adjusting the claim.

Serve as a resource and mentor for others.

Participate in projects and assist to develop solutions/processes.

Learn to handle medium-to-large size losses as directed, including managed repair claims, independent adjuster,  personal property, liability, and property damage (PD) claims.

Handle and/or estimate losses involving commercial structures and loss of business income.

Commercial and Farm Property Claims Representative Qualifications

Required

Bachelor’s degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered.

Minimum one to three years commercial property, farm, and/or liability claims handling experience required.

Knowledge of insurance contracts written by the companies required.

Knowledge of company and divisional policies and procedures required.

Must possess outstanding listening and superior customer service skills.

Knowledge of estimating systems and construction requirements and methods required.

Must have access to high-speed Internet at home.  

Must possess a valid driver license with an acceptable driving record.

Preferred

Designations in INS, AIC, CPCU and/or similar professional insurance designation preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

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