Senior Digital Property Claims Representative Objective

To help our insureds recover after a property loss of varied size and complexity. To deliver an exceptional customer and agent experience to aid in the retention of business while consistently adhering to established claims handling guidelines and best practices. To effectively investigate, evaluate, and resolve property claims for our valued customers within the company’s contractual and legal obligations.  To ensure proactive and timely service, while providing an appropriate and equitable resolution to insureds and the company.

Senior Digital Property Claims Representative Responsibilities

Deliver exceptional customer service to our insured and agents. Investigate, evaluate, manage, and resolve claims under minimal supervision in compliance with best practices, claim handling guidelines, and state regulations.

Review and interpret policy and contract language to determine coverage for assigned losses.

Triage, process, and resolve property claims utilizing digital tools, virtual adjusting programs,  Direct Repair Programs, and IA Firms.

Assist property adjusters by providing virtual and digital backup coverage due to vacations, medical leave, or vacant territories to positively affect the customer experience while controlling loss adjusting expenses.

Assist in handling of catastrophe-related property claims and provide oversight, management, and direction of independent adjuster claim files as needed due to increased storm volumes.

Evaluate, scope, and estimate reserves on assigned claims. Properly code and issue payments under the correct exposure within authority limit.

Senior Digital Property Claims Representative Qualifications

Required

Bachelor’s degree required with focus on construction trades, agriculture, business administration or insurance preferred, or equivalent experience may be considered.

Minimum five to seven years of multi-line or property claims experience required.

Advanced experience with virtual property loss estimating required.

Experience with P/C insurance contracts and insurance regulations required.

Must possess a valid driver license with an acceptable driving record.

Designations in INS, AIC, or similar professional insurance designation required or obtained within two years of hiring.

Certifications for Haag, IICRC-WRT, Xactimate Level I and II required or obtained within one year of hiring.

Preferred:

Designation in CPCU preferred.

Note: If a candidate is not identified, a Property Claims Representative may be considered based on level of experience.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19