Casualty Claims Representative Objective

To provide efficient adjustment, processing, and settlement of casualty claims consistent in accordance with established adjusting procedures while providing a WOW! customer experience and also controlling loss and loss adjustment expenses.

Casualty Claims Representative Responsibilities

Investigate and interpret policy as it pertains to the loss, evaluate liability, negotiate settlement or declination, and defend Farm Bureau insureds according to Farm Bureau insurance contracts. Accomplish function under general supervision with emphasis on customer service and controlling loss and loss adjustment expenses.

Evaluate insurance coverage based on loss notice, insurance policies, applicable statutes and case law to determine if insurance coverage is afforded.

Obtain all documentation necessary to determine liability and damages of alleged bodily injury or property damage through a thorough investigation focusing on key issues.

Casualty Claims Representative Qualifications

Required: High school diploma or equivalent required. 

Minimum one to three years’ experience required.

Keyboarding skills of 40 wpm required.

Must possess outstanding listening and customer service skills.

Knowledge of computers and various software including Microsoft Office products required.

Must possess a valid driver license with an acceptable driving record.

Designation in AIC, INS, CPCU, SCLA or similar insurance designation preferred, or actively being pursued.

Preferred: Bachelor’s degree or equivalent experience preferred with focus on agricultural-related studies, business administration or insurance-related field. 

Note: Candidate must live in Michigan.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

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