Field Staff Product Specialist Objective

To lead, train, and mentor new Agency Services employees and field staff trainers to promote quality and consistent training across the field force. To prepare, document, and conduct training on department functions for department users and field training. To understand, create, and evaluate procedures, workflows, and solutions, and make recommendations for field and staff training and process improvements, including business specifications and cost benefit analysis.

Field Staff Product Specialist Responsibilities

Lead and monitor regional field trainer(s) ensuring all trainers are confident in our systems, products, office operations, and resources, as well as abide by training guidelines.

Train new Agency Services team members and field staff on systems, office procedures, office operations, and resources to promote training consistency across the field force. Assist with additional training needs as requested to ensure consistent and adequate training across all regions.

Maintain a high level of knowledge of Farm Bureau systems, FB Partners products, Commercial Service Center services, and Agent Development Office (ADO) procedures, and products to be a trusted resource for the field as well as home office team members.

Prepare, document, and maintain up-to-date procedural documentation for Agency Services functions for department and field force.

Field Staff Product Specialist Qualifications

Required

Bachelor’s degree required with focus on insurance, business, finance or management, or equivalent experience may be considered.

Minimum three years of experience in the insurance domain required.

Experience with computer usage and in Microsoft Office Professional Suite required.

Willingness to pursue continuing job-related training and education required.

Designations in AINS, CIC, API, or AU required, or actively being pursued.

P/C license with the state of Michigan required.

Preferred

Experience in process improvement preferred.

Experience on a project team preferred.

Professional accomplishments in AICPCU programs preferred. 

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19