Agency Support Representative Objective

To prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To perform data quality assurance for all Farm Bureau client contacts. To review and analyze personal lines rating elements.  To provide excellent customer service in a prompt and professional manner.  

Agency Support Representative Rsponsibilities

Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partners Group products and procedures, as well as Farm Bureau membership.

Demonstrate a strong understanding of Personal Auto policy coverages.

Review and analyze competitor policy declaration pages in relation to Farm Bureau Insurance.

Analyze contact data and identify appropriate processing.

Agency Support Representative Qualifications

Required

High school diploma or equivalent required.

Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required.

Demonstrated ability to learn new technologies required.

Active P/C license required or must be successfully obtained within 90 days of employment.

Keyboarding skills with accuracy required.

Willingness to pursue continuing job-related training and education required.

Preferred

Associate’s degree preferred, with focus on business administration, management, insurance, or finance.

Minimum six months of experience in insurance processing preferred.

One-year professional office experience and customer service preferred.

Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19