Property Claims Representative Objective

To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Property Claims Representative Responsibilities

Investigate, evaluate and control property and casualty claims under general supervision.

Maintain moderate knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages.

Maintain moderate knowledge of farm machinery, livestock and home furnishings.

Property Claims Representative Qualifications

Required: Bachelor’s degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered.

Minimum one to three years property and/or liability claims handling experience required.

Knowledge of insurance contracts written by the companies required.

Knowledge of company and divisional policies and procedures required.

Must possess outstanding listening and superior customer service skills.

Knowledge of estimating systems and construction requirements and methods required.

Must have access to high speed Internet at home if position is field-based.

Must be able to live within a defined territory. Must possess a valid driver license with an acceptable driving record. 

Preferred: Designations in INS, AIC, CPCU and/or similar professional insurance designation preferred.

PM19