Supervisor, Casualty Claims Objective

To assist the Casualty and Litigation Director in managing all functions of a Casualty Claims Unit necessary to provide prompt and efficient handling, control, and disposition of casualty claims, mini-tort claims, UM/UIM, and out-of-state third-party claims. To establish and maintain quality control of claim processing functions by staff and defense counsel regarding casualty losses. To aid in the assessment and adoption of best practices and industry benchmarks to continually improve customer service and act as a liaison with other divisions.

Supervisor, Casualty Claims Responsibilities

Assist the Director of Litigation and Casualty Claims in planning, organizing, and managing all claims and clerical functions of Casualty Claims Unit, to have a significant positive effect on the overall profitability of the company. Provide quality service to the insured and aid in the risk selection and retention of business by maintaining an effective internal and field service operation.

Oversee disposition of Michigan casualty, mini-tort, UM/UIM, and out-of-state third-party claims, to ensure timely, consistent, and equitable disposition of claims and field service quality. Maintain financial standards through review of reserving practices.

Maintain a high level of proficiency in insurance law, specifically as it relates to liability claims

and contracts. Keep abreast of current trends in the insurance industry. Maintain current knowledge of court decisions as they impact both tort and no-fault law.

Supervisor, Casualty Claims Qualifications

Required

Bachelor's degree required, with emphasis on insurance preferred, or equivalent experience may be considered.

Minimum five years casualty claims work required, with emphasis on handling of complex claims and litigation experience preferred.

Ability to accept responsibility, train personnel and maintain an interest in their development required.

Understanding and appreciation of cooperative business methods required.

Knowledge of tort, workers' compensation and no-fault law’s application to insurance claim required.

Knowledge of accepted claim procedures and practices required.

Must possess a valid driver license with an acceptable driving record. Must be able to live within a defined territory. Designation in AIC, CPCU or similar insurance designation required, or actively being pursued.

Must have access to high speed Internet at home.

Preferred

In-depth knowledge of insurance policies written by the company and ability to interpret insurance contracts preferred. 

Knowledge of reinsurance preferred.

Understanding of tort laws in other states preferred.

Note: If successful candidate lives within 60 miles of the Farm Bureau Home Office located in Lansing, Michigan, this is a hybrid position requiring 1 day per week minimum in Home Office and then remote a maximum of 4 days. If a candidate is not identified, an Associate Casualty Claims Supervisor may be considered based on level of experience. Candidate must reside in Michigan.

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