AMD Claims Representative Objective

To provide an efficient settlement of automobile physical damage losses while providing a WOW! customer experience.

AMD Claims Representative Responsibilities

Complete appraisals and evaluate damage on vehicles. Relate appraisals to appropriate repair costs so as to have a significant positive effect on the overall profit picture of the company and provide quality service to the customer and aid in the retention of business.

Maintain general knowledge of automobile repairs, procedures and accepted repair practices. Stay informed of the latest changes and updates in automobile repairs and technology.

Focus on customer service by maintaining timely contacts with customers to inform them of their claim status and their role in the settlement process.

Work with customers to agree upon a fair and equitable settlement on total loss claims using market information, condition of the vehicle, mileage and equipment to determine the value.

Obtain titles, discharge of liens and letters of guaranty to assist salvage technicians in the sale of salvage vehicles. Ensure timely disposal of salvage vehicles in order to control excess storage and auction fees.

Review auto claims for accuracy, and authorize and issue payments accordingly. Coordinate car rental coverage and billing for Farm Bureau customers and claimants according to policy coverage.

Review police reports to determine fault in auto accidents. Assess liability, subrogation potential and underwriting concerns in first and third party exposures.

Negotiate liability on out-of-state automobile claims. Assign out-of-state claims to independent appraisal companies while giving direction on coverage, liability and subrogation.

Resolve complaints/concerns regarding claim issues from insureds, claimants, agents, and attorneys via the phone and customer walk-ins.

Assist AMD Team Leader with coordinating workflows, new procedures and training assistance.

Maintain general knowledge of all physical damage contracts written by the companies, their various endorsements, exclusions, company procedures and accepted claim practices.

Maintain general knowledge of insurance law as it relates to the physical damage contracts written by the companies. Remain up-to-date with trends and developments in the insurance industry

AMD Claims Representative Qualifications

Required: High school diploma or equivalent required.

One to three years’ experience required.

Must possess basic knowledge of computer word processing.

Possess the capability to converse with customers regarding the settlement of automobile claims required.

Preferred: Bachelor’s degree preferred.

Note: Once training is complete, employee will be required to work at the Farm Bureau Home Office, located in Lansing, Michigan once per week if residing within 50 miles of Lansing, MI. If residing in excess of 50 miles of Lansing, MI, employee will be required to work at the Farm Bureau Home Office once per month and occasionally for meetings/ training.

If a candidate is not identified, a Senior AMD Representative may be considered based on level of experience.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

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