Thank you for your interest in the Michigan Farm Bureau Family of Companies. Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc. (MACMA), Cincinnati Equitable Life Insurance Company, and Gravity Works Design, LLC.
The Michigan Farm Bureau Family of Companies offers its employees a well-rounded, healthy working environment, including competitive compensation and benefit programs, personal development opportunities, and an onsite fitness center. Consider becoming a part of this Michigan-grown company by completing an online employment application for a position shown below.
If you are an Internal Employee please access the "Job Postings Career Center" button from your HRD Barnyard found here.
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The Technical Support Services Intern will work closely with the IT Support team to provide frontline technical assistance to employees across the organization. This role offers hands‑on experience troubleshooting hardware, software, and network issues while learning industry‑standard practices for IT service management, customer support, and enterprise technology operations. The ideal candidate is a motivated problem-solver with strong communication skills and an eagerness to learn in a fast‑paced environment.
Managing Partner - Northen Region Objective
To hire, coach, field train and manage multiple line insurance agents based on a partnership business plan that supports and achieves production growth, producer development, and profitable operations.
P/C Customer Service Training and Development Specialist Objective
Design, deliver, evaluate, and maintain comprehensive training programs for recently hired and existing team members of the Property/Casualty (P/C) Customer Service department. Develop engaging and interactive training materials that provide consistent skills and knowledge needed to provide an extraordinary customer experience in line with the department’s vision. Continuously evaluate training programs to enhance the effectiveness of the P/C Customer Service training initiatives.
Underwriting Support Specialist Objective
To assist in the evaluation of clients eligibility for insurance. To retain knowledge of acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To provide service to policyholders, Farm Bureau Insurance agents and their staff. To assist with day-to-day activities by processing routine underwriting transactions. To compile and maintain information necessary for various underwriting actions or decisions. To review and manage claim memos, activities, and reports to assist in the underwriting review process.
General Manager, MACMA Objective
To manage the overall operations of the Michigan Agricultural Cooperative Marketing Association (MACMA) and insure that revenue earned is sufficient to financially support MACMA operations. To establish the prices and other terms of trade which will achieve optimum returns to members from the sales of processing apples.
Claims Quality & Training Specialist Objective
To serve as an expert for the Claims Division focused on claims systems, processes, file quality and training. To represent Claims on projects to ensure claim systems and processes meet business requirements. To develop, administer and perform examinations on auditable activities. To support all members of management in the effective discharge of their responsibilities by furnishing them with independent reports, analysis, appraisals, recommendations, and pertinent comments concerning the auditable activities reviewed. To monitor and report on vendor performance. To utilize analytics to measure, evaluate, and improve functions. To work with Claims division managers to...
Desk Supervisor, Auto Material Damage Objective
To support the Auto Claims Manager in leading a team-based approach to auto material damage claims. This role oversees the daily operations of the desk appraisal function to ensure photo reviews, estimate audits, settlements, and payments are completed accurately and on time while delivering excellent customer service. The Desk Appraiser Supervisor serves as a technical resource and coach for Desk Auto Appraisers and assists with complex claims, escalations, and total loss resolutions in support of department and company objectives.
Agency Support Analyst Objective
To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system.
Life New Business Processor Objective
To be an effective team member of the Life New Business Department. To provide quality support services in a prompt and professional manner to Farm Bureau Insurance agents and underwriters.
Regional Operations Coordinator Objective
The Regional Operations Coordinator (RECO) provides day-to-day assistance to the Managing Partner in the West Region. The RECO will also provide operations support to the field force and be the bridge to the Home Office team, when necessary.
GW Project Manager Objective
To lead production teams to plan, execute, and adjust projects for our clients. To serve as the primary point of contact with clients. To meet with clients; write status and budget reports; create and update project plans; write requirements. To collaborate with information architects, content writers, graphic designers, and developers.
Product Owner (Core Business Transformation Project) Objective
To drive successful organizational performance and improvements by analyzing the existing or ideal organization and current and future state business processes and workflow needs, by assessing and helping to create effective business models and their integration with technology, and by driving consistency across all deliverables. To be responsible for the success of the product, project or process. To provide critical thinking to make necessary decisions and recommendations. To understand user and customer needs and business goals, and collaborate with development teams and stakeholders to deliver results which meet those needs.
DevOps Engineer Objective
To plan, build, schedule, and track changes to the source code for all systems across multiple environments, such as development, quality assurance, stage, and production. To work closely with the development, technical infrastructure and testing teams, project managers, enterprise and project architects, Data Security, and DevOps coordinator to ensure environment stability across the enterprise. To understand the nuances in an effort to work effectively with other teams.
Community Engagement Specialist Objective
To use a variety of research methods to analyze, report, and provide recommendations for corporate social responsibility projects and programs and turn it into innovative social mission initiatives and deliverables that will directly impact the Farm Bureau Family of Companies’ For-Purpose objectives. To facilitate an internal advisory group comprised of representation from Michigan Farm Bureau, Farm Bureau Insurance, and the Agent Charitable Fund as program ambassadors and activators. To identify and create employee, agent, member, and customer experiences and opportunities that emotionally connect them to our company. To work with senior leadership...
FNOL Claims Representative Objective
To use outstanding customer service skills when taking new claims submitted to the First Notice of Loss (FNOL) Unit via telephone, website, and accord form from Michigan Farm Bureau and Great Lakes Agribusiness customers.
Commercial and Farm Property Claims Representative Objective
To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated, and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants, and the company.
Senior Commercial Service Center Representative Objective
To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To...
Commercial Service Center Representative Objective
To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist...
To help build and maintain an active and growing county Farm Bureau through encouraging member involvement, as well as supporting county committees and leadership. To assist the county Farm Bureau in developing and supporting successful Farm Bureau programs and services that meet the needs of the members. To update the county Farm Bureau website and social media outlets. To maintain accurate and efficient office records for the county Farm Bureau.
To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website. To follow department standards of metrics tracked to ensure quality service. To preserve the Customer Service relationship, gather information and improve the overall service.