Associate Supervisor, Casualty Claims Objective

To assist the Director of Casualty Claims and Casualty Management in overseeing all functions of a Casualty Claims Unit necessary to provide prompt and efficient handling, control, and disposition of non-litigated casualty claims, mini-tort claims, UM/UIM, and out-of-state third-party claims. To establish and maintain quality control of claim processing functions by staff and defense counsel regarding casualty losses. To aid in the assessment and adoption of best practices and industry benchmarks to continually improve customer service and act as a liaison with other divisions.

Associate Supervisor, Casualty Claims Responsibilities

Assist Casualty Management with planning, organizing, and managing all claims and clerical functions of Casualty Claims Unit, to have a significant positive effect on the overall profitability of the company. Provide quality service to the insured and aid in the risk selection and retention of business by maintaining an effective internal and field service operation.

Oversee disposition of Michigan casualty, mini-tort, UM/UIM, and out-of-state third-party claims, to ensure timely, consistent, and equitable disposition of claims and field service quality. Learn to maintain financial standards through review of reserving practices.

 Develop a high level of proficiency in insurance law, specifically as it relates to liability claims and contracts. Keep abreast of current trends in the insurance industry. Maintain current knowledge of court decisions as they impact both tort and no-fault law.

Contribute, as needed, to corporate projects as a team member and subject matter expert. Act as a resource for divisional and corporate partners and provide training when called upon. Provide coverage evaluations for Underwriting, Commercial, Farm, and other business areas. Support P/C Products and Forms in development of new products.

Stay abreast of and advocate for technological enhancements to ensure the team has

the tools it needs to support department functions.

Conduct regular and ongoing examinations and audits as scheduled of casualty claim files

to assure the proper handling according to company policies, procedures, and reserving practices. Report variances to the Director of  Casualty Claims.

Prepare and/or assist the Director Casualty Claims in drafting responses to the Department of Insurance and Financial Services and Internal Audit.

Serve as contact with outside claim vendors for products offered through external business partners. Maintain and control usage of same to minimize expenses while meeting goal of quality claim handling.

Associate Supervisor, Casualty Claims Qualifications

Required

Bachelor's degree required, with emphasis on insurance preferred, or equivalent experience may be considered.

Minimum two to three years casualty claims work required, with emphasis on handling of complex claims and litigation experience preferred.

Ability to accept responsibility, train personnel and maintain an interest in their development required.

Understanding and appreciation of cooperative business methods required.

Knowledge of tort, workers' compensation and no-fault law’s application to insurance claim required.

Knowledge of accepted claim procedures and practices required.

Must have access to high speed Internet at home.

Must possess a valid driver license with an acceptable driving record.

Preferred

In-depth knowledge of insurance policies written by the company and ability to interpret insurance contracts preferred. 

Knowledge of reinsurance preferred.

Understanding of tort laws in other states preferred.

Note  This is a work from home position primarily covering these Michigan counties: Allegan, Barry, Berrien, Branch, Calhoun, Cass, Eaton, Hillsdale, Ionia, Jackson, Kalamazoo, Kent, Lenawee, Macomb, Mecosta, Monroe, Montcalm, Muskegon, Newaygo, Oakland, Oceana, Ottawa, St. Joseph, Van Buren, Washtenaw, Wayne. May require some evening work or overnight travel.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

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