To provide Level II technical product support to clients, as well as troubleshoot non-routine software application issues quickly and effectively.

To respond to business users promptly and professionally, accurately documenting issues and resolutions, and collaborating with both agents/staff and Information Technology (IT) Division employees to solve complex technical issues. To assist in identifying, evaluating, and developing systems and procedures that are cost-effective and meet user requirements.To help handle communication, documentation, and better process workflows.

Looking for  a desire to grow in an analyst to systems admin career path.

Required:

• Ability to execute SQL Queries, Scripts, and API’s • Ability to work independently with minimal supervision

• Analytical skills • Detail orientated • Interpersonal skills with strong working relationships

• Oral and written communication skills • Organizational skills • Planning skills • Strong customer service orientation

Preferred: 

Previous office work with excellent customer service skills. The ability to learn quickly is beneficial.