Marketing Salesforce UAT & Training Specialist Objective

To represent Marketing on Farm Bureau Salesforce projects and initiatives, focusing on Salesforce testing, procedures, and training. To be responsible for the quality of Salesforce implementations that are configured by both internal and by third party vendors. To work closely with business departments and analysts to define testing plans and test requirements, and also work closely with project teams to review software in development, execute test cases and provide feedback including reporting problems. To prepare, document and conduct training on Salesforce functions for department and field users. To review processing procedures and workflows and make recommendations for improvements including business specifications and cost benefit analysis. To perform quality control.

Marketing Salesforce UAT & Training Specialist Responsibilities

Actively participate in the project analysis, development, and testing efforts of project teams to learn the functions that must be tested and trained.  Communicate project status and progress to management and other personnel and forecast timeframes to complete tasks.

Execute tests using manual testing, testing scripts, and automated testing to validate the quality and acceptability of Farm Bureau Salesforce applications. Manage defect and test case progress reporting and communicate with stakeholders.

Track details and use methodical processes to maintain an effective testing strategy. Look at software problems from a strategic perspective, recognize patterns, and solve problems logically.

Provide end-user problem support by giving immediate response to end-user problems and questions related to Farm Bureau Salesforce applications and related business procedures. Analyze, prioritize, and independently resolve end-user problems. Assign unresolved complex problems to other support personnel as appropriate. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the company problem tracking system.

Marketing Salesforce UAT & Training Specialist Qualifications

Required

Experience in the use of Salesforce applications and reporting.

Experience with Salesforce configuration and customization required.

Willingness to pursue continuing job-related training and education required.

Prefered

Associate degree in marketing or business preferred, or equivalent experience may be considered.

One to two years of experience in business or marketing preferred.

Experience in insurance preferred.

Experience performing software testing preferred.

Experience of Software Development Life Cycle (SDLC) methodologies, and associated development/testing processes (i.e., Agile, Waterfall, etc.) preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K

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