Manager, IT Infrastructure Objective

To lead the IT Infrastructure team to develop and maintain strategies by researching, recommending, and implementing strategic technological solutions. To provide guidance and share knowledge on technical concepts and emerging technologies. To lead a team of staff, vendors, and consultants to ensure technology-based solutions meet current and emerging business needs.

Manager, IT Infrastructure Responsibilities

Provide systems support and service, business applications, data-based solutions, project delivery, and strategic planning services to satisfy requirements for all divisions of the Michigan Farm Bureau Family of Companies as requested.

Plan, recommend, and implement departmental budget, training, operating policies, standards, procedures, workflows, staffing levels, and facilities requirements necessary to assure maximum efficiency and effectiveness of functional areas of responsibility.

Maintain strong and professional business relationships with contract and vendor management covering various hardware, software, and services across the organization relative to information technology.

Monitor the performance and adequacy of all hardware and software components. Make recommendations that will ensure the availability of components necessary to meet production service goals.

Build partnerships with business and technical peers and cultivate effective relationships with peers at other companies.

Facilitate exceptional communication and interchange with business and technical partners regarding projects, problems, business requirements, system service, availability, and resource coordination.

Provide input to the corporate plan development process regarding resources, requirements, and timeframe estimates as required.

Develop annual budgets to purchase and maintain the infrastructure required to support business functions across the company. Operate within acquisition standards and expenditure policies. Monitor and report expenses compared to budget. Effectively manage results to planned budget and performance metrics.

Manage and coordinate the work of Infrastructure staff by facilitating and tracking project status, identifying problems and issues, allocating appropriate resources, and ensuring that technical support services are completed on schedule and at the highest levels of quality.

Select, train, motivate, and evaluate department employees with adherence to company policies and procedures. Establish and monitor employee performance objectives and professional development goals. Prepare and present employee performance reviews and salary administration in accordance with corporate policy. Provide or coordinate staff training and education. Work with employees to correct deficiencies and fully develop strengths. Coach, mentor, and implement discipline up to and including termination as necessary.

Collaborate with cross-functional technology teams to oversee troubleshooting, system maintenance, systems backups, archiving, and disaster recovery of all systems and provide expert support in other areas when necessary.

Establish procedures and oversight to evaluate the causes, sources, and impacts of mainframe, network, storage, and server problems as well as performance issues. Ensure the provision of on-call coverage during and after normal business hours and the timely and effective response to problems.

Recommend and participate in resource measurement and capacity planning activities necessary to maximize performance of operating and processing systems and provide future capacity requirements. Make recommendations to ensure stability, accessibility, and performance of the environment.

Remain knowledgeable of key systems and business practices of Farm Bureau Insurance and affiliated companies. Continually analyze, research, and remain knowledgeable of industry trends and developments that will assist the corporation in meeting current and future objectives. Attend training sessions applicable to personal development goals.

Manager, IT Infrastructure Qualifications

Required

Bachelor's degree in business administration, computer science, or related field required, or equivalent experience may be considered.

One to three years of management experience required.

Three to five years of experience with information technology concepts, techniques, and processes required.

Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

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