AMD Coordinator Objective

To provide efficient administrative support for the Auto Material Damage Department while providing an excellent customer experience.

AMD Coordinator Responsibilities

Contact lienholders and lending institutions to secure termination statements, release of liens, letter of guarantees, and payoff amounts to allow transfer of titles to salvage buyers.

Process necessary Secretary of State documents to affect the sale of auto salvage.

Acknowledge and record the receipt of salvage sale proceeds and deficits.

Respond to telephone and email inquiries from policyholders, claimants, agents, attorneys, repair facilities, auto auctions, towing facilities, and third-party administrators

Perform review of Auto Material Damage claims and triage to the appropriate area for handling to provide an excellent customer experience and reduce cycle times.

Perform load balancing analysis of claims for field assignment by monitoring Outlook calendars and Guidewire Claim Center.

Initiate telephone contact with Farm Bureau field staff and independent appraisal firms to facilitate the assignment of claims.

Maintain cost-consciousness in the assignment of claim to minimize independent adjusting expense.

AMD Coordinator  Qualifications

Required

High school diploma or equivalent required.

Keyboarding skills of 40 wpm with accuracy required.

Knowledge of computers and various software required. Knowledge of claims activities and terminology required.

Preferred

Associate’s or bachelor’s degree preferred.

Two years of experience in a claim, auto repair, or professional office environment preferred.

Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19